Our policy lasts 15 days from the date item was received. If 15 days have gone by since you received the package, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be received in new condition; unworn; and unwashed. Items returned with obvious use, makeup, animal hair, dander, perfume, or similar product stains may be subject to refusal.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Please email us the tracking information for the items being sent back, for we do not cover the cost of shipping back to us.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.Our return mailing address is:
P.O Box 235
Beverly, NJ 08010
PS: Please include your invoice or at least a piece of paper with your name in it. Also please be sure to send back the free item if one was received.Thank you!
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Defective or Damaged Products
In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days. In order to receive a replacement product, the customer needs to simply provide us a picture of the product (defect) in question and the name on the order and email it to [email protected]
Once we verify the defect, we will ship a replacement product and send it right out to the address on file.
1. Contact us at [email protected] by submitting an online ticket with your order number and issue. You may also submit a request through our Facebook chat.
2. Please email us the tracking information for the items being sent back, for we do not cover the cost of shipping back to us
3. Ship package(s) through your local USPS
4. Your replacement item will be shipped out to you 7-10 days of us receiving your return.
If we review the defect and determine it is not a manufacture error, your products will be shipped back to the address on file.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or 609-964-4643.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange an item, send us an email at [email protected] This process is handled the same as the return process. See above.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.